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Returns Policy

Our returns policy

  • All returns of goods purchased directly from Coffee Training Centre must be received by Coffee Training Centre within 30 days of delivery.
  • All items must be returned in their original condition: that is, unused.
  • If the book is shrink wrapped it must be returned with the shrink wrapping intact. (Books may be shrink wrapped for protection and ease of handling.)
  • A copy of your proof of purchase from Coffee Training Centre must be included with the returned goods.
  • A Coffee Training Centre 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify Coffee Training Centre of your intention to return a product.
  • You are responsible for all postage and handling costs.
  • The book price will be refunded to your credit card account or a company cheque will be posted to you within 14 days from receipt of returned goods.

In the event of an error by Coffee Training Centre

  • You can return the book purchased from Coffee Training Centre within 30 days of delivery for a full refund.
  • Coffee Training Centre will pay the return shipping cost if the reason for the return has been deemed to be an error of Coffee Training Centre.
  • A copy of your proof of purchase from Coffee Training Centre must be included with the returned goods.
  • A Coffee Training Centre 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify Coffee Training Centre of your intention to return a product.

Damaged goods

  • Coffee Training Centre will replace any book that has been damaged in transit.
  • You must return the book and all the packaging to Coffee Training Centre.
  • Coffee Training Centre will reimburse you for any return postage costs for books damaged in transit.
  • If the original packing is not returned along with the book, then at its discretion Coffee Training Centre may offer a partial refund.
  • A copy of your proof of purchase from Coffee Training Centre must be must be included with the returned goods.
  • A Coffee Training Centre 'return authorisation number' must be quoted on all returns, this number will be given to you when you notify Coffee Training Centre of your intention to return a product.

Partial refund

Coffee Training Centre at its discretion may offer a partial refund on a book if:

  • it is returned more than 30 days after delivery
  • the shrink wrapping has been opened or removed
  • the book has shown signs of use
  • it is not returned with all its original packaging including the post bag
  • there is no proof of purchase from Coffee Training Centre.

Other

  • It is your responsibility to notify Coffee Training Centre by email, phone or mail of your intention to return a book or product, clearly stating reason/s for return.
  • It is your responsibility to obtain a 'return authorisation number' from Coffee Training Centre prior to returning any product. This number must be clearly stated on the parcel and accompanying paperwork.
  • All returns will be processed within 14 days after receipt.
  • Any Coffee Training Centre product purchased through a third party, must be returned to that party. Coffee Training Centre is not responsible for any credit or refund associated with any products purchased through any third party.


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This page has been printed from the Coffee Training Centre website at www.coffeetraining.com
© Copyright Coffee Training Centre Pty Ltd 2005 2010